Shipping Information
New Shipping Information From November/December 2023
Please note that all recent orders from the 25th of November and December may experience shipping delays due to the influx of orders that come in with us and deliveries that couriers must process. Unfortunately, it is out of our hands once the orders have left our warehouse. As a result, some customers may receive their orders slower than usual. We apologise for any inconvenience this may have caused.
Normal Shipping Information
We aim to dispatch all orders the same day (Monday to Friday) if received before 1.30pm (GMT)
UK Mainland orders are sent on a next working day delivery service with Parcelforce but please note that we are not responsible for any delays that they encounter.
Orders over £50 are shipped free only to mainland UK postcodes, certain postcodes are excluded from this but the checkout process will calculate it for you.
We ship to the UK Mainland, Isle of Man, Isle of Wight, Channel Islands, Scottish Islands, Ireland and many countries in Europe and further afield including the USA, Canada and Australia.
Please email (sales@paragonbamboo.com) or call (+44 (0) 1892 280347) for a quotation/applicable shipping/delivery costs/charges.
New! Duty & Taxes Paid on EU orders
For customers ordering from EU countries (excluding Portugal) we have made the delivery process a whole lot simpler by offering a Duty & Taxes Paid service, so there will be no additional and unexpected customs or duty charges when your goods are delivered by Parcelforce.
All orders being delivered to addresses outside of the UK mainland will be sent via DHL service. If you have any questions or problems with your delivery, please visit their web site. They will keep you updated with time and date of your delivery via text or email, this is why this information is essential when ordering. Your tracking details will be on the confirmation email or text that you receive from the courier.
