Terms & Conditions

Cancellation Policy

Orders can only be cancelled before the goods are dispatched.

Refund Policy

If cancelled before dispatch a refund will be issued.

Returns Policy

All bedding items including sheets, duvets, pillows, pillow cases, mattress enhancers and duvet covers cannot be accepted for refund or exchange for hygiene reasons. If the product you wish to return is unopened, in its original packaging and in the same condition that it left us then we will assess it on receipt and if it meets our strict criteria then we will issue a refund.

Any goods returned must be done so at your own cost.

If a product is faulty then please send a photo of the defective item. We will then decide on the action to be taken. We may request the item is returned to us. If the item is not faulty or defective when it is returned to us then you may be liable to cover the cost of re-delivering to you. If we find that the item is faulty then we will replace it.

Bamboo is a natural product, and due to this fact there may sometimes be a slight difference in sizes, this does not happen very often but if it does it will be literally a few millimetres, not enough to create any problems or concerns.

Shortages / Incorrect products

We must be notified of any shortages or discrepancies within 48 hours of delivery. We take no responsibility for any shortages or discrepancies notified after this time. If your parcel arrives damaged, please note it with the courier or reject the delivery. If the box is damaged we accept no responsibility if items are missing and you have accepted delivery.

Please ensure you inspect your order closely when you receive it.

As our products are handmade there may be a tolerance of +/- approximately 3% on all measurements.

Delivery Policy

We aim to deliver all goods within 48 hours, however, this is not guaranteed. We send our products with Parcelforce on a next day service. They will keep you updated with time and date of your delivery via text or email, this is why this information is essential when ordering. If you have any questions or problems with your delivery, please visit www.parcelforce.com. Your tracking number will be on the confirmation email or text that you receive from them.

All orders placed before 2pm are selected for a 48 hour service. For any orders placed between 2pm and 4pm we will do our best to get them on a 48 hour service. Orders placed after 4pm will be sent the following day.

Shipping

We ship to the UK Mainland, Isle of Man, Isle of Wight, Channel Islands, Scottish Islands, Ireland and many countries in Europe. For any other countries in the Euro currency and international destinations please email (sales@paragonbamboo.com) or call (+44 (0) 1749 326024) for a quotation/applicable shipping/delivery costs/charges.

Payment Methods

If you are interested in purchasing anything on this site, you may do so by adding the items to your shopping cart. We use WorldPay Payment System or Paypal, ensuring a safe transaction for you.