Terms & Conditions

Cancellation Policy

Orders can only be cancelled before the goods are dispatched.

Refund Policy

If cancelled before dispatch a refund will be issued.

Shortages / Incorrect products

We must be notified of any shortages or discrepancies within 48 hours of delivery. We take no responsibility for any shortages or discrepancies notified after this time. If your parcel arrives damaged, please note it with the courier or reject the delivery. If the box is damaged we accept no responsibility if items are missing and you have accepted delivery.

Please ensure you inspect your order closely when you receive it.

As our products are handmade there may be a tolerance of +/- approximately 5% on all measurements.

Delivery Policy

We aim to despatch all goods within 24 hours, however, this is not guaranteed. We send our products with Parcelforce on a next day service to addresses within the UK.

All orders being delivered to addresses outside of the UK will be sent via TNT/Fedex. If you have any questions or problems with your delivery, please visit the relevant web site. They will keep you updated with time and date of your delivery via text or email, this is why this information is essential when ordering.

Your tracking details will be on the confirmation email or text that you receive from the courier.

Shipping

We ship to the UK Mainland, Isle of Man, Isle of Wight, Channel Islands, Scottish Islands, Ireland and many countries in Europe and further afield. Pease email (sales@paragonbamboo.com) or call (+44 (0) 1892 280347) for a quotation/applicable shipping/delivery costs/charges.

Orders over £25 are shipped free only to mainland UK postcodes. Other postcodes may be liable to a carriage charge, for more details please email sales@paragonbamboo.com

Payment Methods

If you are interested in purchasing anything on this site, you may do so by adding the items to your shopping cart. We use WorldPay Payment System or Paypal, ensuring a safe transaction for you.

Please note: We cannot accept payments by card over the telephone. We cannot accept payments by cheque.

Orders to be delivered outside of the United Kingdom

Customs duties will apply to any goods ordered from us to be delivered to your country or country of your choosing outside of the UK. By accepting these terms and conditions of order you accept to pay any fees due on the goods that are instigated by your country or any countries that the goods have travelled through before arriving at their final destination. We will not offer any refunds or accept any refused orders.