All bedding items including sheets, duvets, pillows, pillow cases, mattress enhancers and duvet covers cannot be accepted for refund or exchange for hygiene reasons. If the product you wish to return is unopened, in its original packaging and in the same condition that it left us then we will assess it on receipt and if it meets our strict criteria then we will issue a refund.
Any goods returned must be done so at your own cost.
If a product is faulty then please send a photo of the defective item. We will then decide on the action to be taken. We may request the item is returned to us. If the item is not faulty or defective when it is returned to us then you may be liable to cover the cost of re-delivering to you. If we find that the item is faulty then we will replace it.
Bamboo is a natural product, and due to this fact there may sometimes be a slight difference in sizes, this does not happen very often but if it does it will be literally a few millimetres, not enough to create any problems or concerns.